TERMS AND CONDITIONS

How does it work?

We offer an exceptional road test booking service in Ontario, allowing you to pre-pay your test fee with major credit cards (Visa, MasterCard, American Express). Whether you need to book, reschedule, or cancel your road test, you can conveniently manage it online through DriveTest or our website. It’s important to note that we are not affiliated with the Ministry of Transportation or DriveTest.

By utilizing our road test booking service, you acknowledge and agree to pay an admin and processing fee for your appointment. If you’re eager to secure an earlier road test date, our third-party company can help you find the closest cancellation date. Although our primary platform is online, occasional communication through email or phone may be necessary.

Our service is designed to save you time that would otherwise be spent searching for road test appointments, as many centers are fully booked for months. Thanks to our unique booking system and dedicated team, we continuously monitor openings day and night. When a suitable appointment becomes available, matching your criteria, we secure it for you instantly. Please be aware that while we strive to obtain the same date and center, it’s not guaranteed.

Ontario Road Test – Terms, Conditions & Refund Policy

1. Booking and Payment Process

Upon submitting your request and making payment, the following applies:

  • Ministry Fees:

    • G Road Test: $91.25

    • G2 Road Test: $53.75
      (We will pay directly to DriveTest)

  • Service Fee:
    The remaining amount covers our booking company’s service fee, which includes finding and securing available test slots on your behalf.

Once we receive your order, our team searches for the earliest available appointments that meet your requested criteria. If we successfully book your road test, you will receive a confirmation email with your appointment details.We are  responsible if you miss your appointment or fail to check your email.

If we are unable to find your requested slot, it simply means it was unavailable. Orders are processed in the order received — if another customer placed a similar request earlier, priority is given accordingly.


2. Processing and Communication

  • The search for a suitable slot begins immediately after placing your order.

  • You will receive your booking details within 15 days.

  • If additional information is needed (e.g., driver’s license number, expiry date, or abstract), we will contact you by email.

  • Orders without a customer response after 3 months will be closed with no refund.


3. Cancellations and Refunds

3.1 General Policy

  • No refunds are available once the test is successfully booked.

  • A $20.00 cancellation fee applies if you cancel before a test is booked. This fee covers payment processing and administrative costs.

3.2 If Fees Have Been Paid to the Ministry

  • If we have already paid the DriveTest booking fee but the test is not booked, we will deduct the ministry’s fee plus $20.00 and issue a partial refund.

3.3 Refund Timelines

  • Refunds are typically processed within 4–10 business days.

  • Refunds can take up to 14 business days to appear on your statement, depending on your bank.

3.4 No Refund Situations

  • Incorrect information provided (license details, expiry date, etc.)

  • Failure to appear at the test or having an unfit vehicle

  • Test cancellations due to weather or DriveTest center issues

  • Once DriveTest confirms the booking and sends a confirmation email


4. Rebooking or Rescheduling

  • If you wish to reschedule after a booking is made, a $58.00 rebooking Service fee applies any due any due G or G2 fee not included .

  • Payment is accepted via E-transfer to: [email protected]

  • Contact us at least 72 hours before the current test date if you wish to reschedule.


5. Administration Fee

All our services include a small administration fee, which covers:

  • Searching for suitable dates

  • Managing test appointments

  • Providing guidance on test preparation and requirements


6. Payment Disputes

  1. If a customer opens a payment dispute, we must wait for the bank’s decision before issuing any refund.

  2. To retain your booked slot, you must send the DriveTest booking fee plus $58.00 via E-transfer within 7 business days.

  3. Failure to respond or pay within 7 days may result in cancellation of your appointment.

  4. If your payment is refunded by the bank, you remain responsible for reimbursing us the DriveTest fee we paid on your behalf.

  5. In the case of a dispute, we may provide your driver’s license copy and contact details to the bank as evidence.


7. Refund Timelines (Detailed)

StageTimeframe
Refund initiated1–3 business days
Processing by payment gateway2–7 business days
Bank posting to account2–7 business days
Total estimated time4–14 business days

Refunds are only available within 120 days of the payment date.


8. Notes and Special Requests

When placing your order, you may include a note specifying dates or times you are not available.
Once the booking is confirmed, no changes can be made.


9. Responsibility

  • We are not liable for missed tests, inclement weather, or DriveTest closures and their internal problems.

  • Parents are responsible for any orders placed by minors using their payment information.


Contact Information

Ontario Road Test
5036721 Ontario Inc.
30 Eglinton Ave W, #400, Mississauga, ON L5R 3E7
[email protected]

PRIVACY POLICY

GENERAL

We ontarioroadtest.ca under name of 5036721 Ontario Inc 30 Eglinton Avenue WestUnit 400, Mississauga, ON L5R 3E7 reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. This website is operated as ontarioroadtest.ca. Throughout the site, the terms “we”, “us” and “our” refer to ontarioroadtest.ca. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. If you have question and query

 info AT ontarioroadtest.ca

We will respond to you within 24 hours.

PAYMENT SECURITY

Our site is protected by SSL when you book, so your payment details are secure. All payment information is handled by our merchant. We are also PCI-DSS compliant. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. We are only liable for our service fee..

DATA PROTECTION 

What we do with your information – Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used for booking your road test online. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, Road Test Services Ltd, and any third parties connected to us expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any web sites linked to it and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Privacy Policy

  1. This privacy policy applies to Road Test Services website at www.ontarioroadtest.ca (the “Website”). We at Ontarioroadtest.ca take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
  2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Data Processing Team at our5036721 Ontario Inc 30 Eglinton Avenue West Unit 400, Mississauga, ON L5R 3E7  
  3. By using the Website you consent to this. We are registered with the Ontario business.

 

Information we collect

  1. We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, driver license information, and therefore has been provided by you with your consent. 
  2. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
  3. Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. We will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

 

Use of your information

  1. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
  2. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
  3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
  4. If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
  5. Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
  6. Where you have consented to receive our e-newsletters, from time to time to provide that to you.

Disclosure of your information

  1. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimize credit risk.
  2. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.

Controlling the use of your data

  1. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at info AT ontarioroadtest.ca at any time.

Where we store and transfer your data

  1. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
  2. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA to provide you with these services.
  3. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
  4. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Road Test Services Ltd.’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
  5. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
  6. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info AT ontarioroadtest.ca

Security

Our website is protected by an SSL to secure anything sent to us. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.

Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

Our website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Your rights

 

  1. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to [email protected] There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
  2. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to info AT ontarioroadtest.ca

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data

Need help?

Contact us at info AT ontarioroadtest.ca for questions related to refunds and others use contact form.